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Local flavor for Google Suggest


Since the launch of Google Suggest last August, you may already be used to the magic feeling of getting real-time suggestions just after typing a few keystrokes — that is, if you're searching on Google.com. But what if you're doing a search on...
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"Cloud of Clouds"


2008 Recap In 2008, we saw the early seeds of a "cloud of clouds" emerging. It started in April with Salesforce and Google announcing integration between Google Apps and Salesforce to bridge the gap between Google's productivity applications and...
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Say Goodbye to Done


I found this recent paper published by the Nokia Research Center (via Putting People First) an extremely interesting read. It echoes and builds on some thoughts I’ve been having recently about mobile user experience and interaction design....
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My Favorite Blogs & Websites of 2008


Following are the top 20 websites / blogs that I pay most attention to as per FeedDemon. The snapshot on the left was captured in June (for comparison) while the one on right reflects my current reading...
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MX 2009 Speaker publishes Forrester’s 2008 Custome


Forrester has just released in 2008 Customer Experience Index. (Registration required to download). The Index was compiled by Bruce Temkin, who will keynote Day 1 of MX 2009. The results confirm what we all suspect — retailers and hotels rank the...
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Performance Training for Managers


Performance management systems really mean performance improvement for employees. I've heard sufficient stories to know that it doesn't always work out this way but on questioning HR people, employees and line managers, it is not the process or...
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